Return Policy

Last updated March 30, 2022


Please carefully review our Return Policy when purchasing our products. This policy will apply to any order you place with us.

 

If there is any issue with your order you must report the problem within 5 business days after the delivery date. Please email us and our team will assist. If you do not contact us within that time frame we will assume that your order was correct at the time of receipt.

The following are some guidelines and examples of issues that do not constitute grounds for a refund, or a return or reprint of a product:

  • An order that is refused at time of delivery or undeliverable orders. (We will reship the product at the customer's expense if requested).
  • The product is lost, delayed or returned to Hay Girl Products due to an error made by the customer in submitting the proper shipping address. (For products that are later found or that are returned to us we will reship the package with a corrected address and charge an additional shipping fee for the shipment).
  • For orders in which multiple communication attempts were made, for final approval of design, and received no response.
  • Products that are delayed in production and/or shipping as a result of the customer providing inaccurate information.
  • Products that incur a higher shipping charge as a result of the customer providing inaccurate information.
  • Products that are delayed in production and/or shipping as a result of shipping, company delays, acts of God, weather conditions, environmental or dangerous goods incidents, perils of the air, public enemies, public authorities acting with actual or apparent authority, acts or omissions of customs officials, authority of law, quarantine, riots, strikes, work stoppages or slowdowns, or other labor disputes or disturbances, civil commotions or hazards incident to a state of war, local or national disruptions in ground or air transportation networks or systems due to events beyond our control, disruption or failure of communication and information systems, disruption or failure of utilities, international customs issues, and any other circumstances that are beyond our direct control.
  • Errors that are contained in the uploaded customer file, e.g., misspelling, graphics, grammar, damaged fonts, punctuation, die lines, transparency, overprint, and finished product size. Hay Girl Products does not make any changes on customer files.
  • Products that experience print or images that are fuzzy, pixilated or otherwise distorted as a result of the customer providing artwork that is not at a minimum of 150 DPI at 1:1 ratio (or 100%) and/or in CMYK mode.
  • Products that do not exactly match color or ink density. Hay Girl Products does not color match or match customer specified ink density.
  • Orders that are duplicated as a result of customer error.
  • Orders that are canceled after the order has entered into production (or any process thereafter).
  • Orders that contain dated materials that arrive after the relevant date or with insufficient time to use the material as intended. It is a customer's responsibility to allow sufficient time when placing an order for time sensitive materials.
  • Our failure to notify you of any delay, loss or damage in connection with your printed products or shipment or any inaccuracy in such notice.
  • The release of an order by the shipper without obtaining a signature.

IF YOUR ORDER IS DAMAGED

If a product is damaged and/or with the wrong logo/graphics, please reach out to customer service with a description of the problem as well as any documentation/proof of poor quality.