Return Policy

Return & Refund Policy

Last Updated: May 13, 2025

Thank you for choosing Hay Girl Products. Please carefully review our Return & Refund Policy before completing your purchase. This policy applies to all orders placed through our store.

Due to the custom nature of our products, all sales are final. Returns or refunds will only be accepted in cases where an error was made by Hay Girl Products or if the product is damaged upon arrival. Please read the guidelines below for more details.

Reporting an Issue

If there is an issue with your order, you must contact us within five (5) business days of the delivery date by emailing haygirlproducts@gmail.com.
Please include a detailed description of the problem and any relevant documentation or photos.
If we are not contacted within this timeframe, we will assume your order was delivered as expected.

Examples of Non-Returnable/Non-Refundable Situations

Please note the following situations do not qualify for a return, refund, or reprint:

  • Orders that are refused or undeliverable at the time of delivery. (We can reship at the customer’s expense upon request.)

  • Delays, loss, or returns due to an incorrect shipping address provided by the customer.

  • No response to multiple communication attempts requesting approval of final design.

  • Production/shipping delays caused by inaccurate or incomplete customer information.

  • Delays due to acts of God, carrier delays, weather, customs issues, or any other circumstances beyond our control.

  • Artwork or file errors submitted by the customer, including:

    • Misspellings, grammar issues, low-resolution graphics, or incorrect formatting.

    • Files submitted in RGB color mode or below the required 150 DPI at full size.

  • Slight variations in print color or ink density. (We do not color match or guarantee exact color output.)

  • Orders that are canceled after production has started.

  • Orders with dated materials that arrive later than the intended event date due to insufficient lead time.

  • Duplicated orders due to customer error.

  • Failure to receive a delivery due to lack of signature or other shipping release issues.

Damaged or Incorrect Orders

If your order arrives damaged or contains incorrect artwork (e.g., wrong logo or design), please contact us within 5 business days of delivery. Be sure to include:

  • A description of the issue

  • Clear photographs of the product(s) in question

We will evaluate the issue and, if determined to be a production or fulfillment error on our end, we will issue a replacement at no additional cost.

Final Note on Custom Orders

Because all products are custom-made to order, we are unable to accept returns or issue refunds for reasons unrelated to damage or production error. We ask that you review your order and design files carefully before submitting your purchase.

Questions?

For any questions or concerns about this policy, please contact us at:
📧 haygirlproducts@gmail.com